NetSuite Managed Services
Protect your NetSuite investment long after go-live. Our SLA-backed managed services team monitors your system 24/7, manages upgrades, resolves issues fast, and keeps your NetSuite environment healthy, secure, and continuously improving.
Your NetSuite. Always On. Always Optimised.
Going live on NetSuite is just the beginning. To protect your investment and keep your system performing at its best, you need ongoing expert support — for upgrades, integrations, user issues, performance tuning, and strategic development.
AGSuite's Managed Services programme puts a dedicated NetSuite team behind your organisation — proactively monitoring, supporting, and evolving your system so your internal team can focus on running the business, not the ERP.
Our Managed Services
12 ongoing services covering every dimension of your NetSuite environment — from 24/7 monitoring to strategic advisory
24/7 System Monitoring
Round-the-clock monitoring of your NetSuite environment — detecting performance degradation, integration failures, and scripting errors before they impact your business.
SLA-Backed Support Desk
A dedicated NetSuite support team handling incidents, questions, and change requests via a structured ticketing system with defined response and resolution SLAs.
Bi-Annual Upgrade Readiness
Proactive review, regression testing, and sign-off for every NetSuite upgrade cycle — so your customisations, integrations, and workflows survive each release unscathed.
Performance Optimisation
Continuous monitoring and tuning of saved searches, scripts, dashboards, and database queries to ensure your NetSuite environment stays fast as data volumes grow.
Security & Access Reviews
Quarterly review of roles, permissions, and audit trails — identifying orphaned accounts, over-privileged access, and non-compliant configurations before they become risks.
Configuration Change Management
Managed handling of all configuration changes — new workflows, field additions, subsidiary setups, and tax code updates — with full change log and regression testing.
Data Quality Management
Ongoing data hygiene services — identifying duplicates, orphaned records, and data inconsistencies — keeping your master data clean and your reports trustworthy.
Integration Health Monitoring
Real-time monitoring of all NetSuite integrations — with automated error alerting, retry management, and scheduled sync reporting to ensure data always flows.
Custom Reporting & Dashboards
Ongoing development and maintenance of custom NetSuite reports, saved searches, KPI portlets, and SuiteAnalytics workbooks as your business intelligence needs evolve.
End-User Helpdesk
A dedicated functional helpdesk for your NetSuite users — answering process questions, guiding configuration, and providing on-demand training for new team members.
Compliance & Audit Support
Prepare audit-ready evidence packs, financial report extracts, and access control logs — supporting your internal audit, SOC, and regulatory compliance requirements.
Strategic NetSuite Advisory
Monthly strategic review with your dedicated NetSuite success manager — roadmap planning, new module recommendations, and continuous improvement prioritisation.
Why Businesses Choose AGSuite for NetSuite Managed Services
How Much Do NetSuite Managed Services Cost?
Managed services are priced as a fixed monthly retainer based on your plan tier, number of users, incident volume, and scope of ongoing development. Essentials plans start with monitoring and helpdesk; Enterprise plans include strategic advisory, change management, and dedicated developer hours. All plans are on rolling contracts with no long-term lock-in.
NetSuite Managed Services covers 24/7 system monitoring, SLA-backed helpdesk support for user incidents, proactive management of bi-annual NetSuite upgrades, role and security audits, custom saved searches and reports, integration health monitoring, and strategic advisory with a dedicated success manager.
We offer tier-based, contractually binding SLAs based on issue severity. For example, under our Enterprise tier, Critical issues (system outages) receive a 1-hour response and a 4-hour fix SLA. High, Medium, and Low severity issues are resolved in accordance with standard business day timelines.
Every bi-annual upgrade is proactively managed. We review the NetSuite release notes against your customizations, run comprehensive regression testing in your sandbox, identify potential scripting or integration failures, resolve compatibility issues, and sign off on a successful upgrade before it hits production.
Yes! Depending on your chosen retainer plan, a set number of development hours is allocated each month. These hours can be used for building new custom records, creating SuiteScripts, defining SuiteFlow automations, or setting up new integrations.
No. We offer flexible plans structured as monthly retainers on rolling contracts, allowing you to scale up or down your tier as your business support requirements change throughout the year.
Our team conducts quarterly security audits, manages role-based permissions, reviews audit trails, and helps package audit evidence. We adhere to industry compliance guidelines and use secure sandbox deployment pipelines to ensure database integrity.
Your named NetSuite Success Manager serves as a strategic advisor. They conduct monthly review meetings, analyze system usage patterns, help prioritize your development backlog, and guide your team on adopting new NetSuite features to maximize ROI.
Your NetSuite. Always Performing.
Stop reacting to NetSuite issues. Let AGSuite proactively monitor, support, and evolve your system — so your team can focus on growth, not ERP admin.